German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Exciting opportunity to become part of a new and expanding team directly related to retail banking. The ITM/ATM enables customers to complete transactions typical of a drive thru banking facility during business hours via a live teller experience. ITM Specialists are responsible for providing exceptional customer service through the ITM by greeting customers, guiding them through new technology, processing transactions, addressing questions and concerns, and making referrals.
Primary Job Functions and Responsibilities:
1.Serves customer transactional needs via live virtual teller experience with enthusiasm for new technology
2.Effectively navigates in Integrated Teller, Navigator, and Interactive TellerNow simultaneously
3.Effectively handles basic customer problems and inquiries as well as ensuring that resolution and follow-up are completed in an accurate and timely matter
4.Acquires and retains knowledge in applicable regulatory requirements including Currency Transaction, Reporting (CTR’s), Suspicious Activity Reporting (SAR’ s), Regulations CC, DD, etc.
5.Ability to accommodate our customers in a positive manner
6.Performs additional responsibilities as required or directed
7.Makes and identifies appropriate customer referrals to other Bank functional areas such as Lending, Insurance, and Financial Services.
The ideal candidate will possess these preferred skills:
-Excellent communications skills
-Enthusiastic and motivated to help others
-Ability to perform general teller duties as required in compliance with operational regulations
-Ability to effectively communicate with customers through a live feed while representing German American in a positive manner
-Must be available to work a flexible schedule based on department needs including availability Monday – Thursday 8 a.m. 6 p.m. EST, Friday rotation until 7 p.m. EST, and a Saturday rotation 8 a.m. – 1:00 p.m. EST.
Location/Region: Jasper, IN