Serves existing customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; upgrading accounts and retaining customers
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Customer Focus, Customer Service, Sales Skills, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Competitive hourly wages + weekly bonuses and commission
Up to $1000 for referral bonuses
Qualified employees received a modern smartphone with free service 90 days after training.
Medical, Dental and Vision Insurance after only 30 days
Monday - Friday daytime hours, no weekends!
About TSD Global:
TeleservicesDirect, a 30 year BPO industry leader, announced the Company has changed its name to TSD Global. The new name reflects the evolution of the Company to provide Omni-channel customer solutions worldwide. TSD Global's transformation to enhance the customer experience will now include: * 24/7 Inbound and Outbound Voice Support * Chat * Email * Opti-technology solutions * Social Media * Mobile Applications * Dedicated or Shared Environment * Worldwide, Multi-Lingual CEO, Patricia Totton said "As our ever-changing industry evolves, we want TSD Global at the forefront of this evolution. Today's customers want intelligent, real time interaction. Our cutting edge technology provides an enhanced customer experience through any medium the customer chooses, any place, any time!" About TSD Global: Founded in 1989, TSD Global is headquartered in Indianapolis, Indiana with locations worldwide. Each location features cutting edge multi-channel contact center technology. With over 1,000 dedicated employees, TSD Global provides customer solutions built on value, integrity and experience. Additional information can be found at tsdglobal.com