GreatAmerica is a national commercial equipment
finance company dedicated to helping manufacturers, vendors and dealers be more
successful and keep their customers for a lifetime. While GreatAmerica
has grown to more than 500 team members, our entrepreneurial spirit remains and
endless opportunities lie ahead. We have experienced unparalleled year
over year growth since our founding in 1992. GreatAmerica is structured
in cross functional teams that allow individuals to make informed decisions
that benefit the company and our customers. There is no doubt in
our minds we are building the greatest company of its kind, offering the finest
products and services available anywhere. When you are part of the
GreatAmerica team, you are part of the future, part of an opportunity to grow
professionally and to reach your potential while enjoying your work.
About this position:
two days are the same for this role. As an Account Support Advisor, you are
responsible for managing a variety of tasks in order to assist our customer
base, including customer service, collections, and vendor relations within
granted authority levels. A few of the key tasks include handling inbound calls
covering inquiries such as billing, taxation and agreement terms, responding to
internet and mail correspondence. An
Account Support Advisor actively participates in the achievement of team and
company goals. Additional
responsibilities include payment processing, transfer & assumptions as well
as calculation and explanation of purchase options. An Account Support Advisor
I will respond to customer inquiries, complaints and requests while displaying
a personable approach when handling each type of customer. We encourage creativity and innovative
thinking when addressing customer inquiries. All Account Support Advisors must
follow and adhere to The GreatAmerica Principles and GreatAmerica Experience
- Inbound & outbound customer
service calls with the goal of one call resolution.
- Ability to provide good oral and
written correspondence with all internal and external customers, as well
as cross functional positions.
- Consultative approach to identify
- Process daily mail and written
correspondence within functional guidelines.
- Understand the various types of
agreements and the end of term process for each.
- Consistently participate in
meaningful Skilled Partnership Program meetings.
- Completion of basic team tasks as
outlined in role definition.
- Understand and abide by account
security procedures for all interactions.
- Effectively communicates with
fellow ASAs to coordinate workflow and coverage needs.
team environment allows you the opportunity to perform duties across multiple
business functions, as cross-training is one of our main initiatives.
GreatAmerica strives for excellence with every customer interaction so you will
need to display a personable approach when handling each type of
customer. We encourage creativity and innovative thinking when addressing
and skills required:
this position you must be a high school graduate or equivalent. Proficiency in Microsoft Office Suite is
required. Completion of Kirkwood’s Customer
Service Certificate training program or 6 months of customer service experience
is a plus. Bilingual candidates, fluent
in Spanish, are encouraged to apply.
for all GreatAmerica team members: Honesty/Integrity, Customer Oriented,
Accountability, Tenacious, Communication Skills (Oral & Written),
for this position: Service Oriented, Ethical, Competent, Achiever, Problem
Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive,
Professional, Solution Driven
Skills: Experience with Microsoft Office
Suite and ability to learn new systems.
apply for this position, please follow the online application process at www.greatamerica.com. Be sure to fully complete the form,
including your resume, and complete the Predictive Index assessment.
About this company
GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors, and dealers be more successful and keep their customers for a lifetime.
GreatAmerica established its headquarters in Cedar Rapids, Iowa in 1992 as GreatAmerica Leasing Corporation. In 2012, GreatAmerica changed its name to GreatAmerica Financial Services Corporation to reflect its expanded service offerings beyond financing. GreatAmerica now has a staff of over 400 employees with offices in Georgia, Minnesota, and Missouri. We provide financing and consulting services in all fifty states and some U.S. Territories.
Location/Region: Cedar Rapids, IA